Refund policy

Every Layers order is handcrafted fresh and delivered the same day. Because our desserts are perishable items made to order, we are generally unable to accept returns or offer refunds once an order has been delivered.

That said, we stand behind everything that leaves our kitchen. If something is genuinely wrong with your order, we will make it right.

When we will replace or refund

We will happily arrange a replacement or refund if you received the wrong item or flavour, if your order arrived damaged or in poor condition, or if there was a genuine quality issue with what you received. To help us sort it out quickly, please contact us on the same day you receive your order, ideally within a few hours, and share a photo of the item along with your order details.

Cancellations and changes

Because each order is prepared fresh, we can only cancel or change an order before we have started preparing it. Once your order is in the kitchen or out for delivery, it can no longer be cancelled. If you need to make a change, email us or send us a DM on Instagram as soon as possible and we will do our best to help.

How to reach us

For anything related to your order, email us at layersdessert26@gmail.com or send us a DM on Instagram at @layerseg. We are a small team and we genuinely care about every order, so we will always try to find a fair solution.